ARRO

Should you have any queries regarding your device, please do not hesitate to get in touch. Our support team is available 24/7 to assist you via our Chat Service, WhatsApp, and Email.

⚠️ Suitability & Safety Guide

Please review the following to ensure the ARRO Hair Removal Device is suitable for you. Do not use this device if you have any of the following conditions:

❌ Unsuitable Hair Colours
The device is not effective and therefore not recommended for use on the following hair colours:

• Grey or White Hair
• Red Hair
• Light Blond Hair

🚫 Medical Contraindications
Do not use this device if you have:

• Skin Disorders: Folliculitis, infectious skin diseases, herpes simplex, eczema, psoriasis, or lesions/hematomas in the treatment area.
• Chronic Conditions: Severe heart disease, moderate to severe hypertension, malignant tumours, or diabetes.
• Healing Issues: Abnormal collagen metabolism (history of keloid scars or poor wound healing) or anticoagulant (bleeding) disorders.
• Vascular Issues: Varicose veins or vasodilation at the treatment site.
• Photosensitivity: A history of photosensitivity disorders, light-sensitive skin, or rashes/allergies caused by light.
• Implants/Conditions: A pacemaker or internal defibrillator (standard precaution for electrical devices, though not explicitly listed, "Severe heart disease" is noted).

⛔ Temporary Conditions

• Pregnancy & Nursing: Do not use if you are pregnant, lactating, or during your menstrual period.
• Sun Exposure: Do not use on skin exposed to the sun (sunburn or tan) within the last 2 weeks.
• Recent Procedures: Do not use on areas treated with chemical hair removal, skin whitening products, or Vitamin A in the past 30 days.
• Medications: Do not use if taking photosensitive medications (e.g., tetracycline, sulfa), anticoagulants (aspirin), immunosuppressives, Isotretinoin (Accutane), or acids (AHA/BHA, Azelaic).

⚠️ Specific Areas to Avoid

• Face & Head: Around the eyes (eyelids, eyeballs), eyebrows, ears, and throat area.
• Sensitive Areas: Nipples, areola, inside the navel, genitals, and mucous membranes.
• Skin Anomalies: Tattoos, body paint, dark brown/black birthmarks, acne, large veins, spots, moles, or warts.
• Wounds: Unhealed wounds, burns, or plastic surgery sites.

If Unsure, Consult a Doctor Before Use

Free Shipping:

• Free shipping to EU and UK
• Worldwide for orders over €500.

Shipping Times:

• We operate from Monday to Friday, excluding holidays.
• Delivery within UK and Europe: 1-3 days.
• Worldwide delivery: 2-8 days.

Tracking:

• Please note that for security and verification purposes, certain packages are equipped with GPS tracking devices to confirm accurate and secure delivery.

International Shipping:

• Yes, we do ship internationally.
• The Buyer is responsible for customs clearance in the destination country.
  
• Countries we don’t ship to: Afghanistan, Belarus, Bhutan, Brazil, British Indian Ocean Territory, Brunei, Chad, Christmas Island, Cocos (Keeling) Islands, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Falkland Islands, French Southern Territories, Laos, Libya, Mayotte, Mongolia, Nauru, Niue, Norfolk Island, Pakistan, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Russia, Samoa, Solomon Islands, Somalia, South Africa (1 of 9 provinces), South Georgia & South Sandwich Islands, South Sudan, St. Helena, St. Pierre & Miquelon, Taiwan, Timor-Leste, Tokelau, Turkmenistan, Tuvalu, U.S. Outlying Islands, Ukraine, Vatican City, Venezuela, Western Sahara, Yemen.
• Delays may occur for international packages. Contact us if tracking isn't updated in over a week.

1. Is the ARRO IPL really safe for dark skin tones (Fitzpatrick V & VI)?

Yes, this is the ARRO’s primary breakthrough. Unlike traditional IPL devices that are unsafe for dark skin, the ARRO uses "VCOT" (Variable Cut-Off Technology) and proprietary wavelength filtering. This technology prevents the light from absorbing into the melanin of the skin (which causes burns in standard devices) and focuses it strictly on the hair follicle. It is clinically proven to be safe for all skin tones, including dark brown and black skin.

2. How does the "Smart Skin Tone Sensor" work?

The device features an intelligent sensor that scans your skin 100 times per second. It automatically detects the exact pigmentation level of the area you are treating and adjusts the energy intensity ensuring maximum efficacy without damaging the skin. This removes the guesswork of manually selecting intensity levels.

3. Is the ARRO IPL cordless?

Yes. The ARRO is fully cordless and rechargeable, which is a significant advantage over many competitors that must be plugged into the mains. A full charge typically delivers over 1,500 flashes, which is usually enough to treat the entire body in a single session without needing to recharge.

4. Does the treatment hurt?

Most users describe the sensation as a warm tingle or a light "snap" of a rubber band against the skin. Because the ARRO adapts its intensity to your specific skin tone, it prevents the "overheating" sensation often associated with older IPL machines. It also features a cooling mechanism to keep the skin surface comfortable.

5. Which hair colours does it work on?

While the ARRO is revolutionary for skin tones, it still follows the laws of physics regarding hair colour. It works best on dark blonde, brown, and black hair. It is not effective on light blonde, red, grey, or white hair, as these hair colours lack sufficient melanin to absorb the light energy required to disable the follicle.

6. How often should I use the device?

For the initial treatment phase, it is recommended to use the ARRO once or twice a week for the first 8–12 weeks. Consistency is vital. After this initial period, you should see significantly reduced growth and can switch to "maintenance mode," using the device once every 1–2 months to catch any new growth cycles.

7. Can I use it on my face and "intimate" areas?

Yes. The ARRO is safe for use on the face (specifically the upper lip, chin, and jawline—avoiding the eyes) and the bikini/Brazilian area. The cordless design makes it particularly easy to manoeuvre around difficult-to-reach areas like the bikini line or underarms.

8. Can I use the device over tattoos or moles?

No. You should never flash IPL directly over tattoos, dark moles, or birthmarks. The dark pigment in the ink or mole will absorb too much light energy, which can cause painful burns or skin damage. You should work around these areas.

9. How long does it take to see results?

Results vary by individual, but most users report noticing slower hair growth and thinner hair after 3 to 4 weeks of consistent use. Significant hair reduction (up to 96%) is typically achieved after completing the full 12-week initial cycle.

10. Does it require replacement cartridges or hidden costs?

No. The ARRO is designed with a high-performance quartz lamp that is built to last for years of treatments. You do not need to buy refill cartridges, making it a one-time investment compared to salon laser treatments or waxing appointments.